Professional Services Engineer - Americas

Permanent employee, Full-time · Home Office - USA

Role Overview

AMDT is the world's market leader for data management in highly automated industrial enterprises. We develop software to provide disaster recovery, version control, change detection and management for smart production machinery and other devices, used in the manufacturing and industrial sectors. The company has just launched its new platform octoplant, the next level of development of the versiondog and AutoSave solution, which currently is used by more than 2500 companies, including many of the world’s leading automotive, food, water, life science and mining companies. octoplant is a data management platform that provides a vendor independent and comprehensive view of all automation processes involving OT and IT. Users are protected against production downtime, data loss and experience significantly increased cyber security. AMDT is operating world-wide with sales offices in Germany, US and China and a partner network of more than 100 partners around the world.

The Professional Services Engineer plays a crucial role in delivering exceptional customer satisfaction by overseeing the implementation and ongoing support of our software solutions post-sale. This position entails configuring and deploying software, as well as integrating various automation systems to enhance client operations. Through effective user training and technical guidance, the engineer ensures clients maximize the value of our solutions. Furthermore, the Professional Services Engineer collaborates with interdisciplinary teams to navigate project developments and customize solutions that align with the unique requirements of each customer.

Your Tasks

Responsible for the commissioning of our software after the successful sale of our products, serving as the first contact for our customers on-site
Install and configure our standard software either on-site at the customer or remotely, ensuring functionality and reliability
Connect all common automation systems to our software system, facilitating seamless operations for our clients
Train and instruct administrators and users, ensuring they understand how to effectively utilize our software and systems
Provide ongoing support to users by addressing complex queries, analyzing errors, and collaborating with them to develop effective solutions and structures
Provide staff-level technical configuration and programming as required to meet specific customer needs
Serve in a project manager capacity through the management of the end-to-end system life cycle development of small to large-scale projects
Conduct user needs analysis and contribute to business systems design for major projects
Assist in developing client information management standards and evaluating technology trends
Act as a liaison between clients and internal teams to ensure smooth project execution and customer satisfaction

Your Profile

Bachelor’s degree or master’s degree in engineering, computer science, or related field
2+ years of relevant work experience, with experience in commissioning software and working directly with clients
Experience with Rockwell, Siemens, Schneider, and/or Emerson preferred
Hands-on experience working with PLCs, HMIs, Robots, and DCS’s is essential
Knowledge of networking concepts and technologies is a plus
Strong organizational skills with the ability to handle multiple projects and prioritize tasks effectively
A detail-oriented approach to documentation and process management
Proven experience in customer service or client-facing roles, demonstrating the ability to manage relationships and address customer needs effectively
Flexibility and adaptability to change
A desire to learn and grow in the customer services field
Ability to travel up to 20%

Nice to have

Proficiency in Spanish and/or French is preferred, but not required
Customer-focused mindset with a high attention to detail
Ability to communicate effectively at different organizational levels
Strong critical thinking skills to make sound decisions
Proven time management and organizational capabilities
Ability to work effectively both in a team and independently
Self-motivated with a proactive approach to tasks

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About us

AMDT is the global market and technology leader for versioning and backup solutions in industrial automation. With its octoplant software platform, the company secures the automation of production processes through strong end-point management, where it consistently records and monitors changes to configurations, programming and project statuses in production. This minimizes downtime, increases efficiency, quality and safety standards, and saves costs as well as resources. As a modular solution, octoplant can be linked to different automation technologies and devices, regardless of the manufacturer.

AMDT was formed in 2022 from the merger of the two established market leaders AUVESY GmbH and MDT Software Inc. The company is headquartered in Landau, Pfalz, Germany, with additional locations in the USA and China. The company works with more than 100 partners on all continents and serves over 3,000 customers worldwide

More information at: amdt.com

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. AMDT maintains a drug-free workplace.

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We look forward to having you!

We appreciate your interest in AMDT. Please fill out the following form. If you encounter difficulties with uploading your data, feel free to contact us via email at personal@auvesy.de.